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Policies
Privacy Notice
EKOWAY HARDWARE SDN. BHD. (1353510-A) collects name, email, phone and delivery details only to fulfil orders, keep required records, and contact you about your purchase. We do not sell personal data. Card and banking details are handled by the payment provider, not stored on this site. Contact James Wong at ekowayhardware@gmail.com or 084-253 883.
Terms & Conditions
Orders are offers to buy at the price shown. Stock is confirmed at checkout and again at the counter. Launch fulfilment is pickup at Lorong Salim 17 unless a delivery quote is agreed. Please call or WhatsApp to confirm hours before travelling.
Returns & Refunds
Owner-controlled return windows and exclusions are not published as fixed promises on this page. Ask the counter before returning an item. Refunds, when agreed, follow the original payment method through the payment provider.
Delivery & Collection
Collect confirmed orders from No. 43-44, Ground Floor, Lorong Salim 17, Jalan Salim, 96000 Sibu. Delivery around Sibu is available for bulky orders — ask for a quote. Launch default is pickup-only until rates are approved.